Delivery & Returns

Delivery and Returns Policy

Eligible for Exchange:

  • If we sent you the wrong size.
  • If the product arrived damaged.
  • If you received a different product than what you ordered.
  • If you're not satisfied with your purchase, we'll provide a credit note for future use.

Credit Note Details:

  • The credit note will be valid for 6 months from the date of the return.
  • You'll need to email us images of the product at inboxpaeony@gmail.com when initiating an exchange or return.


Exchange Process:

  • All exchanges must be authorized by us before returning the goods.
  • Please ensure the returned items reach us within 10 working days.
  • The cost of any exchange or return is the customer's responsibility.
  • We'll process your exchange after receiving the returned item. You can place an order for the exchanged product or request a credit note of equal value.

Exchange Rejection: We reserve the right to reject an exchange request if:

  • The products are returned after the stipulated time.
  • The items are worn, washed, or lack original tags.
  • The return or exchange is not communicated with our team via email or WhatsApp.


Faulty or Damaged Items:
Items are considered faulty or damaged if they have:

  • Torn textiles or broken stitches.
  • Prominent stains or marks.
  • Missing or mismatched buttons.
  • A slight colour variation can occur due to hand-dyeing and won't be considered a fault.


Bespoke Items:

  • Customized orders cannot be returned but can be altered if needed.
  • Contact us for sizing assistance.

Shipping Policy:

Pan India: 

  • Orders are made to order and take 15-20 days for delivery.
  • Shipping within India is free of charge.

International Shipping:

  • Orders are made to order, and specific shipping times will be communicated after order placement. International orders may take approximately 20-25 days for delivery.
  • Shipping charges will be based on the client's country/city.
  • Return shipping charges and custom duties/taxes are the customer's responsibility.

International Orders:

  • If Paeony sends a damaged product or wrong order, we'll cover the return costs.
  • Mark the return package as "returned goods- no commercial value" to avoid extra charges.
  • We're not responsible for custom delays, taxes, and duties.


If you have any questions or need further assistance, please email us at inboxpaeony@gmail.com