Paeony promises a hustle-free shopping experience. We wish to satisfy you inherently with our products and after sale services. Hoping you love what you saw, purchased and received. However, if you had a change of heart for any reason, we promise to accept return within 7 days from the date of delivery, subject to the following conditions:
- Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
- Item/s must be returned within 7 days of receiving your purchase together with original proof of purchase;
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Gift Cards may not be returned.
To ensure a smooth process we suggest that all items are tried and checked as soon as they are received. This will aid you in returning items within the returns time frame.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Paeony takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by us.